Privacy Policy

Our Commitment to Privacy

At Star Electronics, your privacy is not just a policy — it's our promise. We are committed to protecting the personal information you share with us when you book our TV mounting, repair, or installation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information You Provide:

• Contact Information: Name, email address, phone number, and postal address when you book a service or contact us.
• Service Information: TV make, model, size, wall type, and issue description to provide accurate mounting or repair services.
• Payment Information: Billing details and transaction history (we use secure payment gateways and do not store full payment card details).
• Location Data: Your service address to dispatch technicians and schedule appointments.

Automatically Collected Information:

• Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website.
• Cookies: Small data files stored on your device to enhance user experience, remember preferences, and analyze website traffic.

How We Use Your Information

Star Electronics uses your information for the following purposes:

• To process and schedule your TV mounting or repair service requests
• To communicate with you about your booking status, technician arrival, and service updates
• To improve our website, services, and customer experience
• To send service-related notifications (e.g., appointment reminders, follow-up surveys)
• To detect, prevent, and address technical or security issues
• To comply with legal obligations

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our site, allowing us to improve content and functionality. You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality (booking form, navigation)
• Analytics Cookies: Help us understand user behavior (Google Analytics)
• Preference Cookies: Remember your settings like theme preference (light/dark mode)

Information Sharing & Disclosure

Star Electronics does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party partners who assist us in operating our website or providing services (e.g., payment processors, SMS providers), subject to confidentiality agreements.
• Technician Assignment: Your name, address, and service details are shared with our technicians solely to perform the requested service.
• Legal Requirements: When required by law, court order, or government regulation to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security audits and vulnerability assessments
• Limited access to personal information by authorized personnel only
• Secure storage of customer records and service history

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every website you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: